Emanuel A. Schegloff: "Reflections on 
Research on Telephone Conversation:
Issues of Cross-Cultural Scope and Scholarly 
Exchange, Interactional Import
and Consequences," in K.K. Luke and T.S. 
Pavlidou (eds.), Telephone Calls:
Unity and diversity in conversational structure 
across languages and
cultures. (Amsterdam: John Benjamins, 2002 
in press).