Journal Articles and Chapters

frth  John Heritage, 'Epistemics, conversation analysis and 'post analytic' ethnomethodology: A rebuttal. Discourse Studies. Download

2016  John Heritage, 'Commentary: On the diversity of 'changes of state' and their indices.' Journal of Pragmatics. Download

2016  John Heritage, 'The recruitment matrix.' Research on Language and Social Interaction: 49: 27-31. Download

2016  John Heritage and Chase Wesley Raymond, 'Are explicit apologies proportional to the offenses they address?' Discourse Processes: 53: 5-25. Download .  DOI:10.1080/0163853X.2015.105669

2015  Jeffrey D. Robinson, Alexandra Tate and John Heritage, 'Agenda setting revisited: When and how do primary care physicians solicit patients' additional concerns?'  Patient Education and CounselingDownload  

2015  John Heritage, 'Well-prefaced turns in English conversation: A conversation analytic perspective.' Journal of Pragmatics: 88:88-104. Download

2015  Olga Solomon, John Heritage, Larry Yin, Douglas Maynard and Margaret Bauman,

'"What brings him here today?" Medical Problem Presentation involving children with autism spectrum disorders and typically developing children.' Journal of Autism and Developmental Disabilities. DOI 10.1007/s10803-015-2550-2

2015  Jeffrey D. Robinson and John Heritage, 'How patients understand physicians'   solicitations of additional concerns: Implications for up-front agenda setting in primary care.'  Health Communication 31:434-444.

2015   Steven Clayman and John Heritage, 'Benefactors and beneficiaries: Benefactive status and stance in the management of offers and requests.' In Paul Drew and Elizabeth Couper-Kuhlen (eds), Requesting in Social Interaction. Amsterdam: Benjamins: 55-86.  Download

2014  Jeffrey D. Robinson and John Heritage, 'Intervening with conversation analysis: The case of medicine.' Research on Language and Social Interaction 47: 201-218. Download

2013   Douglas J. Opel, John Heritage, James A. Taylor, Rita Mangione-Smith, Halle Showalter Salas, Victoria DeVere, Chuan Zhou and Jeffrey D.Robinson, 'The architecture of provider-parent vaccine discussions at health supervision visits.' Pediatrics 132(6):1-10. Download

2013   John Heritage, 'Turn-initial position and some of its occupants.' Journal of Pragmatics 57:331-337.  Download

2013  John Heritage, 'Language and social institutions: The conversation analytic view.' Journal of Foreign Languages 36 (4):2-27. Download

2013   John Heritage, 'Action formation and its epistemic (and other) backgrounds.' Discourse Studies 15:547-574. Download

2013   John Heritage and Steven Clayman, 'The Changing Tenor of Questioning over Time:

Tracking a Question Form across U.S. Presidential News Conferences 1953-2000.' Journalism Practice 7:481-501. Download

2013   John Heritage and Tanya Stivers, 'Conversation Analysis in Sociology.'  In Jack Sidnell and Tanya Stivers (eds), Handbook of Conversation Analysis. Boston: Wiley-Blackwell:659-673.

2013   John Heritage, 'Epistemics in Conversation.'  In Jack Sidnell and Tanya Stivers (eds), Handbook of Conversation Analysis. Boston: Wiley-Blackwell: 370-394.

2013   Anita Pomerantz and John Heritage, 'Preference.'  In Jack Sidnell and Tanya Stivers (eds), Handbook of Conversation Analysis. Boston: Wiley-Blackwell: 210-228.

2012   John Heritage and Anna Lindström, 'Knowledge, Empathy and Emotion in a Medical Encounter.'  In Anssi Peräkylä and Marja-Leena Sorjonen (eds), Emotion and Affect in Interaction. Oxford: Oxford University Press: 256-273.

2012   John Heritage and Geoffrey Raymond, 'Navigating Epistemic Landscapes:

Acquiescence, Agency and Resistance in Responses to Polar Questions.' In J.P. de Ruiter (ed.), Questions: Formal, functional and interactional perspectives. Cambridge: Cambridge University Press: 179-192.  Download

2012   John Heritage and Anna Lindström, 'Advice-giving: Terminable and Interminable.' In Holger Limberg and Miriam Locher (eds), Discourse of Advice. Amsterdam: Benjamins: 169-194.

2012   John Heritage, 'Epistemics in Action: Action Formation and Territories of Knowledge.'  Research on Language and Social Interaction 45:1-29. Download

2012   John Heritage, 'The Epistemic Engine: Sequence Organization and Territories of Knowledge.'  Research on Language and Social Interaction 45:30-52. Download

2012   John Heritage, 'Beyond and behind the words: Some reactions to my commentators.' Research on Language and Social Interaction 45:76-81. Download

2012   Steven Clayman, Marc Elliott, John Heritage and Megan Beckett, 'The President's Questioners: Consequential Attributes of the White House Press Corps.' International Journal of Press/Politics 17:100-121.  Download

2012  John Heritage and Steven Clayman, 'Melvin Pollner:  A View from the Suburbs.'  American Sociologist 43:99-108. Download

2011   John Heritage and Jeffrey D. Robinson, ''Some' vs 'Any' Medical Issues: Encouraging Patients to Reveal Their Unmet Concerns.' In Charles Antaki (ed.), Applied Conversation Analysis: Changing Institutional Practices. Basingstoke: Palgrave Macmillan: 15-31. Download

2011  John Heritage, 'The Interaction Order and Clinical Practice: Some Observations on Dysfunctions and Action Steps.' Patient Education and Counseling. 84:338-343. Download

2011  John Heritage, 'A Galilean Moment in Social Theory?  Language, Culture and their Emergent Properties.'  Qualitative Sociology. 34:263-70.   Download

2011  John Heritage, 'Territories of Knowledge, Territories of Experience: Empathic Moments in Interaction.' In Tanya Stivers, Lorenza Mondada and Jakob Steensig (eds.) The Morality of Knowledge in Conversation. Cambridge: Cambridge University Press: 159-183. Download

2010  John Heritage, 'Conversation Analysis: Practices and Methods.'  In David Silverman (ed.). Qualitative Sociology (3rd Edition). London: Sage: 208-230.  Download

2010 Debora Paterniti, Tonya Fancher, Camille Cipri, Stefan Timmermans, John Heritage and Richard Kravitz, 'Getting to "No": Strategies Primary Care Physicians Use to Deny Patient Requests.' Archives of Internal Medicine: 170:381-388.  Download

2010  John Heritage, Marc Elliott, Tanya Stivers, Andrea Richardson and Rita Mangione-Smith, 'Reducing Inappropriate Antibiotics Prescribing: The Role of Online Commentary on Physical Examination Findings.' Patient Education and Counseling 81: 119-125. Download

2010  Steven Clayman, Marc Elliott, John Heritage and Megan Beckett, 'A Watershed in White House Journalism: Explaining the Post-1968 Rise of Aggressive Presidential News.' Political Communication 27:229-247. Download

2010  John Heritage, 'Questioning in Medicine.' In Alice Freed and Susan Ehrlich (eds). "Why Do You Ask?": The Function of Questions in Institutional Discourse, New York: Oxford University Press: 42-68. Download

2009  Steven Clayman and John Heritage, 'Question design as a comparative and historical window into president-press relations.' In Markku Haakana, Minna Laakso and Jan Lindstrom (ed.) Talk in Interaction: Comparative Dimensions. Helsinki: Finnish Literature Society, pp.299-315.

2009  John Heritage, 'Conversation Analysis as an Approach to the Medical Encounter'. In John B. McKinlay and Lisa Marceau (eds), e-Source: Behavioral and Social Science Research Interactive Textbook. Office of Behavioral and Social Science Research.

2009  John Heritage, 'Negotiating the legitimacy of medical problems: A multi-phase concern for patients and physicians.' In Dale Brashers and Deana Goldsmith (eds.)  Communicating to Manage Health and Illness. New York: Routledge: 147-164.  Download

2009  Kelly Haskard, Robin DiMatteo and John Heritage, 'Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients.'  Health Communication 24:21-32.

2008  Ignasi Clemente, Seung-Hee Lee and John Heritage, 'Children in chronic pain: Promoting pediatric patients' symptom accounts in tertiary care.' Social Science and Medicine 66:1418-1428.  Download

2008  Kelly Haskard, Summer Williams, Robin DiMatteo, John Heritage and Robert Rosenthal, 'The Provider's Voice: Patient Satisfaction and The Content filtered Speech of Nurses and Physicians in Primary Medical Care.' Journal of Nonverbal Behavior 32:1-20.

2008  John Heritage, 'Conversation Analysis as Social Theory.'  In Bryan Turner (ed) The New Blackwell Companion to Social Theory, Oxford: Blackwell: 300-320. Download

2008  John Heritage, 'Constructing and Navigating Epistemic Landscapes.' The Journal of Studies in Contemporary Sociological Theory 2:14-25. (in Japanese)  Download

2007  John Heritage, Jeffrey Robinson, Marc Elliott, Megan Beckett and Michael Wilkes, 'Reducing patients' unmet concerns in primary care: the difference one word can make.' Journal of General Internal Medicine 22(10): 1429-1433. Download

2007  Steven Clayman, John Heritage, Marc Elliott and Laurie McDonald, 'When does the watchdog bark?: Conditions of Aggressive Questioning in Presidential News Conferences,' American Sociological Review 72: 23-41. Download

2007 John Heritage, 'Intersubjectivity and progressivity in references to persons (and places).' In Tanya Stivers and N.J.Enfield (eds.),  Person Reference in Interaction: Linguistic, Cultural and Social Perspectives, Cambridge: Cambridge University Press: 255-280.  Download

2006  Paul Drew and John Heritage, 'Editors' Introduction'. In Paul Drew and John Heritage (eds.) Conversation Analysis (Volume 1), London: Sage: xxi-xxxvii.  Download

2006  Derjung M. Tarn, John Heritage, Debora A. Paterniti, Ron D. Hays, Richard L. Kravitz and Neil S. Wenger, 'Physician communication when prescribing new medications.' Archives of Internal Medicine, 166: 1855-1862.  Download

2006  Rita Mangione-Smith, Marc Elliott, Tanya Stivers, Laurie McDonald, and John Heritage, 'Ruling out the need for antibiotics: Are we sending the right message?' Archives of Pediatric and Adolescent Medicine, 160: 945-952. Download

2006  Steven Clayman, Marc Elliott, John Heritage and Laurie McDonald, 'Historical Trends in Questioning Presidents, 1953-2000', Presidential Studies Quarterly 36(4): 561-583.  Download

2006  Geoffrey Raymond and John Heritage, 'The Epistemics of Social Relationships: Owning Grandchildren', Language in Society, 35(5):677-705. Download

2006  Jeffrey Robinson and John Heritage, 'Physicians' Opening questions and Patients' Satisfaction.' Patient Education and Counseling, 60: 279-285.  Download

2006  John Heritage and Douglas Maynard, 'Introduction: Analyzing primary care encounters.' In John Heritage and Douglas Maynard (Ed.),Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge, Cambridge University Press: 1-21.

2006  John Heritage and Jeffrey Robinson, 'Accounting for the visit: giving reasons for seeking medical care', in J.Heritage and D.Maynard (eds), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press: 48-85.

2006  Elizabeth Boyd and John Heritage, 'Taking the Patient's Medical History: Questioning During Comprehensive History Taking', in J.Heritage and D.Maynard (eds), Communication in Medical Care: Interactions between Primary Care Physicians and Patients. Cambridge: Cambridge University Press: 151-184.

2006  John Heritage and Douglas Maynard, 'Problems and prospects in the study of doctor-patient interaction: 30 years of research in primary care.'  Annual Review of Sociology. 32: 351-374.  Download


2006  John Heritage and Jeffrey Robinson, 'The Structure of Patients' Presenting Concerns: Physicians' Opening Questions.' Health Communication 19(2):89-102.  Download

2005  John Heritage, 'Revisiting authority in physician-patient interaction.' In Judith Duchan and Dana Kovarsky (eds), Diagnosis as Cultural Practice, New York, Mouton De Gruyter: 83-102.  Download

2005  Jeffrey Robinson and John Heritage 'The Structure of Patients' Presenting Concerns: The Completion Relevance of Current Symptoms.'  Social Science and Medicine 61(2):481-493. Download

2005  John Heritage and Geoffrey Raymond, 'The Terms of Agreement: Indexing Epistemic Authority and Subordination in Assessment Sequences', Social Psychology Quarterly, 68:15-38. Download

2005  Douglas Maynard and John Heritage, 'Conversation Analysis, Doctor-Patient Interaction and Medical Communication.' Medical Education 39:428-435.  Download

2005  John Heritage, 'Cognition in Discourse.' In Hedwig Te Molder and Jonathan Potter (eds), Conversation and Cognition. Cambridge, Cambridge University Press: 184-202.

2004  John Heritage, 'Conversation Analysis and Institutional Talk.' In Robert Sanders and Kristine Fitch (eds), Handbook of Language and Social Interaction. Mahwah NJ, Erlbaum: 103-146. Download

2004  Rita Mangione-Smith, Marc Elliott, Tanya Stivers, Laurie McDonald, John Heritage, and Elizabeth A. McGlynn (2004). 'Racial/Ethnic Variation in Parent Expectations for Antibiotics: Implications for Public Health Campaigns.' Pediatrics 113 (5): e385-e394.  Download

2003  Rita Mangione-Smith, Tanya Stivers, Marc Elliott, Laurie McDonald and John Heritage (2003). 'Online commentary on physical exam findings: a communication tool for avoiding inappropriate antibiotic prescribing?' Social Science and Medicine 56(2):313-320.  Download

2003  John Heritage, 'Presenting Emanuel Schegloff.' In Carlo Prevignano and Paul Thibault (eds.), Discussing Conversation Analysis: Emanuel Schegloff. Amsterdam: Benjamins, 2003: 1-10.  Download pdf

2003  Robin DiMatteo, Jeffrey Robinson, John Heritage, Mellisah Tabbarrah and Sarah Fox (2003). 'Correspondence Among Sources of Assessment of Instrumental and Affective Care: Patients' Self Reports, Medical Records, and Audio/Videotapes of Physician-Patient Visits.' Health Communication 15(4): 393-413.  Download pdf

2003  Tanya Stivers, Rita Mangione-Smith, Marc Elliott, Laurie McDonald and John Heritage (2003). 'Why do physicians think parents expect antibiotics? What parents report vs what physicians believe.' Journal of Family Practice, 52(2): 140-148.   Download pdf

2002  John Heritage, 'Ethnosciences and their significance for conversation linguistics', in G.Antos, K.Brinker, W.Heinemann and Sven Sager (eds), Linguistics of Text and conversation: An International Handbook of Contemporary Research, Berlin:De Gruyter, 2002: 908-919.  Download pdf

2002  John Heritage, 'Designing questions and setting agendas in the news interview.' Philip Glenn, Curtis Lebaron and Jenny Mandelbaum (eds), Studies in language and social interaction.2002, Mahwah NJ: Erlbaum: 57-90.

2002  John Heritage, 'The Limits of Questioning: Negative Interrogatives and Hostile Question Content.' Journal of Pragmatics, 2002, 34:1427-1446.  Download pdf

2002  John Heritage, 'Oh-prefaced responses to assessments: a method of modifying agreement/disagreement', in Cecilia Ford, Barbara Fox and Sandra Thompson (eds), The Language of Turn and Sequence, New York, Oxford University Press, 2002:196-224.  
Download pdf

2002 Steven Clayman and John Heritage, 'Questioning Presidents: Journalistic deference and adversarialness in the press conferences of Eisenhower and Reagan.' Journal of Communication (2002) 52: 749-77.   Download pdf

2001  John Heritage, 'Goffman, Garfinkel, Conversation Analysis.' In M. Wetherell, S. J. Taylor and S. J. Yates (eds), Discourse Theory and Practice: A Reader. London, Sage: 47-57.

2001  John Heritage, Elizabeth Boyd and Lawrence Kleinman, 'Subverting Criteria: Precedents and their status in decisions to finance surgery.' Sociology of Health and Illness 23: 701-728.   Download pdf

2001  John Heritage, 'Ad hoc inquiries: two preferences in the design of 'routine' questions in an open context.' In Douglas Maynard, Hanneke Houtkoop Steenstra, Nora Kate Schaeffer and Hans van der Zouwen (ed.), Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview. New York, Wiley Interscience: 313-333.   Download pdf

2001  Tanya Stivers and John Heritage, 'Breaking the sequential mold: answering "more than the question" during comprehensive history taking.' Text 2001, 21: 151-185.  
Download pdf

1999  John Heritage, 'CA at century's end: practices of talk-in-interaction, their distributions and their outcomes' Research on Language and Social Interaction, 1999, 32: 69-76.

1999  John Heritage and Tanya Stivers, 'Online commentary in acute medical visits: a method of shaping patient expectations.' Social Science and Medicine, 1999, 49:1501-1517.  Download pdf

1998  John Heritage, 'Conversation Analysis and Institutional Talk: Analyzing Distinctive Turn-Taking Systems' in S.Cmejrková, J.Hoffmannová, O.Müllerová and J.Svetlá (eds.) Dialoganalyse VI (Volume 2) (Proceedings of the 6th International Congress of IADA - International Association forDialog Analysis), Tubingen: Niemeyer: 3-17.

Download pdf

1998  John Heritage, 'Harold Garfinkel', in Rob Stones (ed.), Key Sociological Thinkers, London: Macmillan: 175-188. 

1998  John Heritage, 'Oh-prefaced Responses to Inquiry', Language in Society, 1998, 27: 291-334. Download pdf

1998  John Heritage and Anna Lindström. 'Motherhood, medicine and morality: scenes from a medical encounter,' Research on Language and Social Interaction, 1998, 31: 397-438.  Download pdf

1997  John Heritage, 'Conversation analysis and institutional talk: analyzing data,' in David Silverman (ed.) Qualitative Research: Theory, Method and Practice. London: Sage: 161-182.  Download pdf

1997  Lawrence Kleinman, Elizabeth Boyd and John Heritage, 'Adherence to prescribed explicit criteria during utilization review: an analysis of communications between attending and reviewing physicians', Journal of the American Medical Association 278(6):497-501 (Aug 13th, 1997)  Download pdf

1995  John Heritage, 'Conversation Analysis: Methodological Aspects', in Uta M. Quasthoff (ed.), Aspects of Oral Communication, Berlin: De Gruyter, 1995: 391-418.  Download pdf

1995  John Heritage and Andrew Roth, 'Grammar and Institution: Questions and Questioning in the Broadcast News Interview.' Research on Language and Social Interaction, 1995, 28(1):1-60.  Download pdf

1994  John Heritage and Marja-Leena Sorjonen, 'Constituting and maintaining activities across sequences: and-prefacing as a feature of question design.' Language in Society, 1994, 23:1-29.  Download pdf

1992  Paul Drew and John Heritage 'Analyzing talk at work: an introduction', in Paul Drew and John Heritage (eds.), Talk at Work, Cambridge, Cambridge University Press 1992: 3-65.

1992  John Heritage and Sue Sefi, 'Dilemmas of Advice: Aspects of the Delivery and Reception of Advice in Interactions between Health Visitors and First Time Mothers', in Paul Drew and John Heritage (eds.), Talk at Work, Cambridge: Cambridge University Press, 1992: 359-419.  Download pdf

1991  John Heritage and David Greatbatch, 'On the Institutional Character of Institutional Talk: The Case of News Interview Interaction', in Deirdre Boden and Don H.Zimmerman (eds.), Talk and Social Structure, Berkeley, University of California Press: 93-137.

1991  John Heritage, 'Intention, Meaning and Strategy: Observations on Constraints on Interaction Analysis', Research on Language and Social Interaction, 24: 311-332. Download pdf

1990  Charles Goodwin and John Heritage, 'Conversation Analysis', Annual Review of Anthropology, 19: 283-307. Download pdf

1989  John Heritage, 'Current Developments in Conversation Analysis', in Derek Roger and Peter Bull (eds.), Conversation: An Interdisciplinary Perspective, Avon, Multilingual Matters: 21-47.

1988  John Heritage, 'Explanations as Accounts: A Conversation Analytic Perspective', in Charles Antaki (ed.), Analyzing Lay Explanation: A Case Book of Methods, London, Sage:127-144.  Download pdf

1988  John Heritage, Steven Clayman and Don H.Zimmerman, 'Discourse and Message Analysis', in Robert Hawkins, john Wiemann and Suzanne Pingree (eds.) Advancing Communication Science: Merging Mass and Interpersonal Processes, Sage Annual Reviews of Communication Research Vol.16: 77-109.

1987  John Heritage, 'Ethnomethodology Apres la Lutte', D.A.R.G. Newsletter, Vol.3, 2, Fall: 9-16.

1987  John Heritage, 'Ethnomethodology', in Anthony Giddens and Jonathan Turner (eds) Social Theory Today, Cambridge, Polity Press: 224-272. Download pdf

1986  John Heritage and David Greatbatch, 'Generating Applause: A Study of Rhetoric and Response at Party Political Conferences', American Journal of Sociology, 92: 110-157.  Download pdf  

1985 John Heritage, 'Recent Developments in Conversation Analysis', Sociolinguistics, 15: 1-19.

1985  John Heritage, 'Analyzing News Interviews: Aspects of the Production of Talk for an "Overhearing" Audience', in Teun van Dijk (ed) Handbook of Discourse Analysis, Vol.3, Discourse and Dialogue, London, Academic Press: 95-117.   Download pdf

1985  John Heritage, 'Ethnomethodologie: Un Defi a la Sociologie "Conventionelle"?', Societes, 1: 7-9.

1984  John Heritage and Max Atkinson, 'Introduction', in J. Maxwell Atkinson and John Heritage (eds), Structures of Social Action, Cambridge, Cambridge University Press: 1-15.

1984  John Heritage, 'A Change of State Token and Aspects of Its Sequential Placement', in J. Maxwell Atkinson and John Heritage (eds), Structures of Social Action, Cambridge, Cambridge University Press: 299-345.  Download pdf

1983  John Heritage, 'Accounts in Action', in Nigel Gilbert and Peter Abell (eds), Accounts and Action, Farnborough, Gower House: 117-131.

1983  John Heritage, 'Feminization and Unionization: A Case Study from Banking', in Eva Gamarnikow et al. (eds),  Gender, Class and Work, London, Heinemann: 131-148.

1980  John Heritage and Rod Watson, 'Aspects of the Properties of Formulations', Semiotica, 30: 245-262.

1980  John Heritage, 'Class Situation, White Collar Unionization and the "Double Proletarianization" Thesis', Sociology, 14: 283-294.

1979  John Heritage and Rod Watson, 'Formulations as Conversational Objects', in George Psathas (ed), Everyday Language, New York, Irvington Press: 123-162.

1978  John Heritage, 'Aspects of the Flexibilities of Natural Language Use', Sociology, 12: 79-103. Download pdf

1977  John Heritage and Rod Watson, 'Recent Developments in the Sociology of Language in Britain', Sociolinguistics Newsletter, 8: 2-6.

1975  John Heritage, 'Community and Practicality in Sociology and Beyond', Sociology, 9: 329-339.

1974  John Heritage, 'Assessing People', in Nigel Armistead (ed), Reconstructing Social Psychology, Harmondsworth, Penguin: 260-281.